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Project Details

Project Details

Title 61385 Contact Centre Platform OJEU 
Summary

The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf (‘COTS’) product combined with configuration/customisation and implementation services to deliver a contact centre platform. The organisation is seeking a Solution that will allow them to be more flexible in their contact channel offering and how they manage resident contact.


Time limit for receipt of tenders or requests to participate Date: 10/04/2017

Region South East England
Start Date 01 May 2017
End Date 01 May 2018
Last Date for Contact 10 April 2017
Date Posted 17 March 2017
Skills Required Packaged Software Supply, Application design, Programming, Software Development, Software Maintenance, Software Support, System Design, IT, Digital & Online Business, Application Implementation, Application Service Provision, Archive and Backup, Business continuity, Business Systems, Cloud Infrastructure, Cloud SaaS, Co-Location, Desktop support, Disaster recovery, Hardware Supply, Hardware Support, Installation, IT Service Management, Network Design, Network Management, Network Support, Security, Security Design, Security Systems, System administration, Technical Architecture, IT Service Management, IT Solutions, IT Support, IT Support